Mobile Otis - The App Support FAQ

If you are having trouble getting Mobile Otis - The App to work, the first thing is always to unplug and replug in your rabbit. We all know these things are fickle, and I have to do this for my own rabbit on a pretty regular basis. I think as Nabaztag owners, we've all sort of gotten use to this.

Below are a collection of questions and solutions which I am building to address issues as they come up. Please try these, and if none of them work, email support@mobileotis.com and I'll try to address your question. Please understand that this is not my full-time job, just a labor of Nabaztag love, so I may not be able to solve your problem, but I'll give it my best shot.

Also, bug reports can go to bugs@mobileotis.com and requests for new features, or anything else you'd like to see change, can go to new@mobileotis.com

Thanks for being a customer!

Mobile Otis Support FAQ

• How do I put in my rabbit's serial number and token?
  
  Mobile Otis uses the iPhone native preferences application. If you go to your preferences, and scroll down near the bottom to you app preferences, you should see an entry for "MobileOtis".
  
  
  
  Click on this, and you will be able to enter your Rabbit's name, serial number and token.
  
  
  
  
• How do I move my rabbit's ears? What are those FRONT buttons? What do they do?
  
  Moving your rabbit's ears is accomplished by touching and dragging the ear you want to move. But since the rabbit in Mobile Otis is 2-D, and your rabbit moves its ears in 3-D, I had to come up with some way to differentiate between ears moved forward and backward. That's what the buttons are for. When the button says "FRONT" and movement of the ear will move your rabbit's ear to a forward position. If you press the button, it will switch to "BACK" and any ear movement will move your rabbit's ears backward. In future versions, I will try to come up with a more intuitive method for this, preferably with a 3-D rendering of the rabbit.
  
  
• When I move the ears, my rabbit doesn't respond
  
  Be sure you've entered in your serial number and token correctly. If not, the your rabbit won't get message from Mobile Otis.
  
  
• Who is Otis???
  
  My nabaztag!